Guarantee safe delivery of your package by protecting them against loss, damage, and delay.

• Delay: Claim for $5 in your local currency if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
• Damage:Claim for up to the full value of your purchase if your items are damaged in transit.
• Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).

Seel Buyer Protection (Shipping Protection) also includes carbon-neutral shipment within the recipient’s country.

Please note: 

Buyer Protection is a value-added service offered by Seel. Please do not purchase Buyer Protection as a stand-alone item.For eligible orders, opting in Buyer Protection at checkout or cart page guarantees safe delivery of your package by protecting them against loss, damage, and delay.

• Please complete the fields required to customize options (Name/Characteristics) and recheck carefully all the customized options.
• Text: Standard English excluding special characters, and emojis to ensure the best looking.
• Characteristics: Pick one-by-one options that match your description.
• The last step, click "Preview" to get a glimpse of the wonderful creation you’ve made ❤️.

Please be aware that the Preview may be slightly different from the physical item in terms of color due to our lighting at our product photoshoot or your device’s display.

• Orders can be canceled or modified within 2 hours after being placed.
• For more detailed information and instructions, please visit our Replacement & Refund Policy.